物流政策

Shipping Overview

At Casa de Vinos Lounge, our focus is on providing exceptional tastings, events, and exclusive products. This shipping policy outlines the terms and conditions regarding the delivery of any physical items purchased through our website, such as gift sets, merchandise, or limited-edition bottles.

For more information or to shop our exclusive range, visit www.casadevinos.com.au.

Shipping Locations

We currently offer domestic shipping within Australia and international shipping upon request.

  • For international shipping inquiries, please contact us at sales@casadevinos.com.au to receive details about availability, shipping costs, and estimated delivery times.

Processing Times

  • Orders are processed within 2-3 business days (Monday–Friday).
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

Shipping costs are calculated at checkout for domestic orders based on the destination, weight, and size of the package. For international shipping rates, please email us at sales@casadevinos.com.au.

Delivery Times

Delivery times depend on your location:

  • Metro Areas (Australia): 2–5 business days
  • Regional Areas (Australia): 5–10 business days
  • International Orders: Estimated delivery times will be provided upon inquiry.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays or extreme weather.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track the progress of your delivery via the courier’s website. For more details, visit www.casadevinos.com.au.

Shipping Restrictions

  • We do not ship to PO boxes or parcel lockers.
  • Items requiring age verification, such as alcohol-related merchandise, will only be delivered to individuals who are of legal drinking age. Proof of age may be required upon delivery.

Damages and Missing Items

We take great care to ensure that your order is securely packaged. If your order arrives damaged or incomplete:

  1. Contact us immediately at sales@casadevinos.com.au.
  2. Provide your order number and photos of the damaged or incorrect items.
  3. We will work with you to resolve the issue, including replacement or refund options where applicable.

Lost or Delayed Shipments

If your shipment is delayed or does not arrive within the expected timeframe, please contact us at sales@casadevinos.com.au, and we will assist in locating your package.

Returns and Refunds

For details on how to return items or request a refund, please refer to our Refund Policy available on www.casadevinos.com.au.

Contact Us

For any questions about your order, international shipping, or our shipping policy, feel free to reach out to us:

We are committed to delivering your orders promptly and securely, ensuring you enjoy a seamless experience with Casa de Vinos Lounge. Thank you for your support!