Refund policy
Casa de Vinos Lounge Return and Refund Policy
At Casa de Vinos Lounge, we strive to provide exceptional experiences through our tastings and events. Our return and refund policy is tailored to reflect these unique offerings.
Cancellations and Refunds for Tastings and Events
If you need to cancel your booking, please contact us at sales@casadevinos.com.au as soon as possible. Refunds are available under the following conditions:
- 7 days or more before the event: Full refund.
- Within 7 days of the event: Refunds are not available; however, we can reschedule your booking or provide a credit for future events.
- Day of the event: No refunds or rescheduling is available.
Damages or Issues
If you experience any issues with your booking or during the event (e.g., incorrect booking, disruption), please reach out to us immediately. Our goal is to address any concerns and ensure you have a memorable and enjoyable experience.
Non-Refundable Purchases
Certain purchases cannot be refunded, including:
- Gift cards
- Specially customized or private events
European Union 14-Day Cooling-Off Period
For customers in the European Union, you have the right to cancel your booking within 14 days, provided the event has not yet occurred. To request a cancellation, please contact us at sales@casadevinos.com.au.
Refunds
Once your cancellation is processed or an issue is resolved, we will notify you of any approved refund. Refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If you have not received your refund within 15 business days, please contact us at sales@casadevinos.com.au.
Contact Us
For any questions regarding cancellations, refunds, or any other concerns, please reach out to us at sales@casadevinos.com.au. We are here to assist you.
We look forward to welcoming you to Casa de Vinos Lounge and sharing unforgettable experiences with you.
Cheers,
The Casa de Vinos Team